Yesterday was, as I noted, World Usability Day, dedicated to scolding those nasty manufacturers and software programmers and engineers for making things so complicated. And the truth is that most things generally aren't all that complicated.
Except for TV. Shouldn't be, but is.
We've been through this before.
1970: Buy set, pull out antenna, plug in, turn channel.
1980: Buy set, attach cable to box, attach box to set, plug in, turn channel.
1990: Buy set, attach cable to set, plug in, hit channel-up or channel-down on remote.
2005: Go to store. Decide among CRT, LCD, plasma, LCD projection, DLP projection. Decide among 1080i, 720p, 480i native resolution. Haul set home. Attach cable. Wince, because you're not getting HDTV- you're watching stretched standard-def TV. Go get cable box from cable company, plug it in, attach. Try to set TV and cable to proper resolution. Try to figure out where all the buttons are on the remote, which has several for features you don't get. Find guide button, find program, select, read message on screen insisting you aren't subscribed to the channel, call cable company, curse.
At this very moment, I'm waiting for a Cox Cable guy to come see why our state-of-the-art Motorola HD DVR is screwing up. If you turn it off, it unilaterally decides you aren't subscribed to any digital channels and therefore won't record any shows you've selected. And when you turn it on and note that your shows didn't record, you change the channel and it asks you to call to subscribe, then, seconds later, thinks "oh, he IS subscribed" and turns on the channel. But you lose the ability to record shows by scheduling them in advance, which is what I pay six bucks to do.
And then there's the stutter. Randomly, the video will drop frames, meaning that when there's any motion, the picture has a slight, barely noticeable but definitely annoying hesitation, the picture losing and then sharpening definition every two or three seconds.
But that's not a usability problem. The scheduling thing is. So is the Mystery Message. A red light keeps flashing, warning us that we have a message to read. But there's nothing in the menus about messages. You hit the Menu button, a menu for the Pioneer Passport Echo DVR software pops up. Messages? Nothing. So you hit the button for "more options" and get the Motorola box menu. Messages? Nope. Somewhere, urgent messages are trying vainly to reach us. Someday, they'll break through whatever time-space wall is blocking them and burst into this dimension, advising me that I can buy "Jerry Springer's Greatest Transsexual Fights" or "WWE Extremely Raw With Bacteria Crawling All Over It XVIII" on pay-per-view.
Hey, the cable guy's here. Let's see what he says...
...Okay, I'm back. He has no idea why there's a problem. If refreshing the box tonight doesn't work, we'll have to swap the box out. I STILL don't know why it's not working, and I bet the replacement does the same thing. We'll see, but the most telling thing about the usability, or lack thereof, of this box is that I've read the manual backwards and forwards and STILL don't know how to get it to do certain things. And the TV's the same- the manual's no help.
I'll admit, the HD picture IS astounding. When it works.
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