CONSUMER ELECTRONICS HELL
So it turns out that the reason our DVD player- short of two years since we bought it- went bad is because of a part that costs less than a buck and can be replaced with a soldering iron. Fine, although it's a pain in the ass and we went out and bought a new one anyway. Here's the problem:
The company that makes the player KNOWS of this problem. It's COMMON. It happens ALL THE TIME. And they do NOTHING ABOUT IT.
Here's what happened- we dropped in a DVD and the sound suddenly went from normal to nonexistent. Turning up the TV volume all the way resulted in a whisper. After trying every possible menu option and tweak, and refitting the cables, and checking the switches, I went on the Net and discovered that putting the make and "no sound" in a Google search turned up a ton of entries that all said the same thing- it's a "known bug," it happens all the time, pop open the machine, find the C928 capacitor and pull it off the board, see if that works, and if it doesn't, pull the other two capacitors next to it off, too, and replace them all with a soldering iron.
Ah, I see. Simple.
You can still buy these models at the store. The manufacturer KNOWS they fail. They sell 'em anyway, no warning. Oh, and if you don't know about the fix and/or if you're not handy with a soldering iron or comfortable opening and working on electronic equipment, too bad- it's going to cost you more in service fees and parts to fix than a new one will cost.
This isn't just bad business, it's immoral.
But it's bad business indeed. As we plucked another brand off the shelf at the store, another family came up to us looking confused and asking if what we'd chosen was a good buy. "Yeah, it's a fair price and cheaper than most, and it's the price Sears is running as a sale right now," I explained, "but you don't want to buy that one over there," $20. more expensive but with a more well-regarded name. I told them about the sound glitch, only to see their eyes widen.
"That's what happened to US!" Same brand, same problem. And now, neither we nor they will ever buy that company's products again.
It doesn't have to be this way, except that it is the way the entire consumer electronics business transacts its commerce. Shoddy products sold without remorse, clueless salespeople, baiting-and-switching tolerated (I'd say encouraged, but I can't say that for certain), and products made impossible to just open, plug in, and use- what kind of business is that?
Take the whole HDTV thing, for example. Why, oh WHY can't you just go to the store, buy a high-def set, bring it home, plug it in, hook up the cable, and presto, HDTV? Because they DON'T WANT IT THAT WAY. Your new plasma wonder comes without a tuner, so there's a few hundred bucks extra right there. Cable doesn't offer much HDTV- Cox Cable here offers a handful of channels, sans most local channels, at $10./month for the programming plus $10./month rental of the tuner (mandatory)- and satellite doesn't have the bandwidth to deliver local digital channels, which, considering that I live in a spot where ZERO digital channels can be consistently received over the air, means I'm going to spend thousands on a set that won't be able to get more than about 6 or 7 channels of high definition for the foreseeable future.
Why do I have to spend a fortune and jump through hoops to get state-of-the-art TV? Why didn't the FCC foresee this and set standards and hard-and-fast drop-dead dates instead of the "flexible" deadlines we have now? Why can't I count on a DVD player to last more than 2 years, a computer to run trouble-free for more than 3 (don't tell me Apple does, I used to fix Macs for a living and I know better), a printer to run more than a year-and-a-half? Why, when I walked into a certain- I should say CCertain- retailer and asked when they expected to get the new Audiovox Sirius boombox (which they WILL carry and which IS arriving in other stores as we speak) did the salesman say "uh, um, I dunno, a year, maybe, I, uh, what?" and decline to look for it in the store's inventory list?
WHY DON'T THEY WANT TO TAKE MY MONEY AND GIVE ME WHAT I WANT?
Because they, like car mechanics and doctors, have us all where they want us. Most people don't know from capacitors and inventory and plasma and tuners. They're fully at the mercy of the "experts." And the "experts," for their part, are convinced that they can treat us like excrement and we'll take it and hand over our money and thank-you-sir-may-I-have-another? until we go away. They may be right, but all I'm saying is that there's a growing list of consumer electronics manufacturers and retailers that are on my never-patronize-again list, and I can't be alone. I'm an "educated consumer"- I can hook up my own equipment, I can open a piece of electronics and fix it myself, I know about bitrates and resolutions and OTA signals and capacitors and retail inventory better than the salespeople I run into at the place with the red shirts and the place with the blue shirts, and I'm exasperated. People who don't know all that- most people- have to be even more confused. It's time for all of us to tell our tormentors to stop the madness. I'm going to send a letter to the DVD maker, and the boom-boxless retailer, and anyone else who should know how unhappy I am. Am I wasting my time? Yes, if I'm the only one.
Don't let me be the only one. If you've encountered this kind of thing, it's time to tell someone. They won't care about one guy, or 10, but maybe, just maybe, if every unhappy consumer speaks up, things will change.
I can dream, anyway.
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