Okay, so, I clicked on the right buttons, I entered the right password, I selected the right options, so why wouldn't Amazon take my order?
It should have been pretty straightforward. Three items, three shipping locations, but I'd done that before. This time, however, it kept sending me to a "this page does not exist"-type URL or just plain didn't go anywhere. And when I went back to try again, it would show different things in the shopping cart. EVentually, I ordered one of the items from Overstock.com and did the other two individually from Amazon, and order was restored, literally.
And I should add here that I usually have no problem with Amazon- in fact, they're about the most reliable online merchant. But if I hadn't been a regular customer, I'd have given up on them, and online ordering, a long time ago.
That's a problem as technology lurches forward: it's all amazing, but it's so not plug-and-play easy that I can't imagine most people having the patience to deal with it. Web sites run slow or won't register your order. You can't just buy a new TV, connect the cable, plug it in, and get that cool HD programming you saw at the store or Uncle Weird's house. The computer cursor freezes up, the sound cuts out, the home page is suddenly something other than what you set. And you can't get anyone to help you unless you pay.
Or, of course, if you have a friend or relative who knows how to fix or set up stuff. There's one in every family. In my circles, that would be me. And I'm happy to do it- there's something oddly fun about de-spywaring someone's computer, something satisfying about fiddling with wires and settings and suddenly- voila! Ze trick, she is done!- it all works, the picture's up, the sound's booming, the cursor's unfrozen. But if you don't have that help, and not everyone does, life has to be getting more frustrating every day.
That's not to say progress is bad. That is to say that there's a bundle to be made making things simple. How about a TV that works right away when you plug it in? Oh, right, we had that, and it wasn't good enough. OK, then, how about a way to buy stuff from your home where you don't keep getting booted from the checkout page? Phone order? So last century.
Besides, phone orders don't let you compare prices in seconds, and regular TVs don't let you see the individual hairs sticking out of John Madden's left nostril, so I suppose progress is a good thing. And I'm OK with that, as long as Amazon eventually accepts my order. I shouldn't have to work this hard for a "Get Fuzzy" calendar.


